Refund and Returns Policy

Exchange & Return Policy

Query Submission: For any queries or requests, please use the following email options based on your needs. Ensure to provide your order ID (e.g., DF-17110) in the email for quick resolution.

• Exchange Email – Click Here
• Return Email – Click Here

Important Note:

• Please refrain from sending multiple emails for the same query to avoid confusion.
• Utilize one email thread for all related queries to streamline communication.

Response Time: Allow us 4-6 working hours to respond to your email and provide a proper resolution. Your cooperation is appreciated.

Exchange & Return Policy:

1. Notification Period:
   • Inform us of any issues within seven days of product delivery.
2. Exchange Request:
   • Size or wrong product issues can be raised within seven days of delivery.
   • Exchange with another size or correct product of the same value.
   • No extra charges; reverse pickup arranged.
   • Pay online for any additional amount for a higher-value exchange.
3. Product Condition for Exchange:
   • Original sticker label attached, properly folded, and well-packed.
   • Exchange not processed without proper packaging.
4. Refund Criteria:
   • Genuine cases of defective product delivery eligible for a refund.
   • Email details to care@endymart.com with order info and product photos.
   • Rs 100 deduction for reverse pickup on accepted returns (no delivery issue).
5. Refund Process:
   • Refund in the form of a store coupon code.
   • Code provided within 24 hours after refund request acceptance.
6. Color/Design Variation:
   • Slight variations in color/design from online displays may occur.
   • No returns/refunds for slight variations.
7. Responsibility for Defect:
   • No responsibility for defects caused by customer actions or omissions.
   • Do not accept damaged packages at delivery to avoid issues.
8. Return/Exchange Refusal:
   • Right to refuse returns/exchanges if merchandise doesn’t qualify.
   • One exchange/return per order; Rs 100 charged for second exchange.
9. Product Eligibility:
   • Used/washed products cannot be exchanged or refunded.
   • Sale or discount code products are not eligible for a refund.
10. Cancellation Policy:

• Order cancellations within 6 hours; Rs 150 deducted if after processing.
• Rs 100 deducted if the shipped order is rejected at delivery.

1. Payment Deductions:

• Non-refundable COD charge; Rs 99 deducted if COD not charged.
• Rs 150 reverse pickup fee (optional online payment).

1. Additional Notes:

• Rejected deliveries incur Rs 150 deduction for shipping costs.
• Working hours: 10 AM to 7 PM (Monday to Saturday), 10 PM to 3 PM (Sunday).